Help & FAQ
Subscriptions
How do I upgrade?
Go to Upgrade, pick the plan you want, and click subscribe. You'll be redirected to Stripe to enter your card details. Plus access turns on as soon as Stripe confirms the payment (usually within a few seconds).
How am I billed?
Plus is charged once per year on the day you subscribed. Stripe sends an emailed receipt for each charge.
How do I cancel?
From your account page, click Modify plan and choose Cancel subscription in the Stripe portal. Your Plus access continues until the end of the current paid period; we don't pro-rate refunds for unused time.
How do I change plans?
Same place — Modify plan in the Stripe portal lets you switch. Stripe handles the proration automatically.
How do I update my payment method?
On your account page, open the Payment details section and click Manage payment. The Stripe portal lets you add a new card and remove the old one.
Refund policy
New subscribers can request a full refund within 14 days of their first charge. After that we don't refund unused time, but you can cancel anytime to avoid the next renewal. Email support@sketchpad.com for refund requests.
What happens if my card fails?
Stripe automatically retries failed charges over a few days and emails you when there's an issue. If retries fail, your account moves to the Free plan; you keep read-only access to your work and can re-subscribe at any time to restore Plus access.
Account
Where do I find my license key?
Classic (lifetime) licenses show their key on the account page under License key. Plus subscriptions don't use license keys — entitlement is tied to your account directly.
How do I change my email?
Email changes are coming to Settings. For now, email support@sketchpad.com from the address on file.
How do I delete my account?
Cancel any active subscription first (otherwise you'll keep being billed). Then email support@sketchpad.com and we will delete your account and personal data within 30 days.
Still stuck?
Email support@sketchpad.com with as much detail as you can — your account email, what you tried, and any error messages. We aim to reply within one business day.